Privacy Policy

Last updated: June 1, 2026

This Privacy Policy describes how Isolabella, the “Site”, “we”, “us”, or “our”, collects, uses, and discloses your personal information when you visit, use our services, make a purchase from Isolabella, or otherwise communicate with us regarding the Site, collectively the “Services”.

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, improve, and protect the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including your username, password, security questions, and other information used for account security purposes.

• Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services.

• Marketing preferences, including whether you have opted in to receive marketing communications by email, SMS, or other channels.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services, “Usage Data”. To do this, we may use cookies, pixels, tags, web beacons, and similar technologies, collectively “Cookies”.

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, pages viewed, products viewed, referring URLs, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, including Shopify.

• Payment processors, who collect payment information, such as credit or debit card information, billing address, and related payment details, to process your payment, fulfil your orders, and provide products or services you have requested.

• Fulfilment, delivery, and shipping partners who help us process and deliver your orders.

• Marketing, analytics, and advertising partners who help us understand how customers use our Site and help us show relevant advertising.

• Customer support, email, SMS, and communication providers who help us communicate with you.

When you visit our Site, open or click on emails we send you, interact with our Services, or interact with our advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, “Third Party Websites and Links”.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and provide other features and functionalities related to your account.

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in its own privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or other channels, and to show you advertisements for products or services.

This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Where required by law, we will only send you marketing communications where you have provided your consent. In other cases, we may rely on our legitimate interests in promoting and growing our business, provided those interests are not overridden by your rights and interests.

You may opt out of marketing communications at any time by using the unsubscribe option displayed in our emails, following the instructions in our SMS messages, or contacting us using the details below.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

If you are a UK or EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers.

Communicating with You and Service Improvement

We use your personal information to provide customer support, respond to enquiries, improve our Services, and maintain our business relationship with you.

If you are a UK or EEA resident, the legal basis for these data processing activities is our legitimate interest in being responsive to you, providing effective services, and improving our business.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, run analytics, understand user interaction with the Services, improve performance, and help personalise your experience.

We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Where required by applicable law, we will ask for your consent before using non-essential Cookies or similar tracking technologies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment, legitimate business purposes, legal compliance, or other reasons subject to this Privacy Policy.

Such circumstances may include:

• With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, delivery, and shipping.

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group, where applicable, in our legitimate interests to run a successful business.

• In connection with a business transaction, such as a merger, acquisition, financing, sale of assets, or bankruptcy.

• To comply with applicable legal obligations, including to respond to subpoenas, search warrants, court orders, regulatory requests, and similar legal processes.

• To enforce applicable terms of service and to protect or defend the Services, our rights, and the rights of our users or others.

We may disclose the following categories of personal information about users for the purposes set out above:

Category of Personal Information	Categories of Recipients
Identifiers, such as basic contact details and certain order and account information	Vendors and third parties who perform services on our behalf, such as payment processors, fulfilment partners, shipping providers, customer support partners, IT providers, and data analytics providers
Commercial information, such as order information, shopping information, and customer support information	Vendors, fulfilment partners, payment processors, business partners, and marketing partners
Internet or other similar network activity, such as Usage Data	Analytics providers, advertising partners, technology providers, and Shopify-related service providers
Geolocation data, such as approximate location determined by IP address or other technical measures	Analytics providers, fraud prevention providers, technology providers, and service providers

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, enforce contracts and policies, or maintain business records.

Where we no longer need your personal information for the purposes described in this Privacy Policy, we will delete, anonymise, or securely store it in accordance with applicable law.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete: You may have a right to request that we delete personal information we maintain about you.

• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

• Objection to Processing: You may have the right to object to certain processing of your personal information.

• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time.

• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. You may opt out of SMS marketing by following the instructions provided in our text messages. If you opt out, we may still send you non-promotional messages, such as those about your account, orders, deliveries, returns, or customer service enquiries.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, order information, or account information, before providing a substantive response to your request.

In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you have authorised the agent to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.

If you are in the UK, you may have the right to lodge a complaint with the Information Commissioner’s Office. If you are in the EEA, you may have the right to lodge a complaint with your local data protection supervisory authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff, third-party service providers, and partners in other countries.

If we transfer your personal information out of the UK or Europe, we will rely on recognised transfer mechanisms, such as adequacy regulations, the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement, the UK Addendum to the Standard Contractual Clauses, or other equivalent transfer mechanisms recognised by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email at:

contact@isolabellafashion.com

For the purpose of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.